Creative Good Blog

The showdown between Big Tech and democracy has begun (July 25, 2019)

Facial recognition is already here (July 11, 2019)

Resisting Big Tech is still possible (June 28, 2019)

We need to have a difficult conversation about Google (June 6, 2019)

Understanding customers is still your job (May 30, 2019)

We're entering the age of surveillance capitalism (May 22, 2019)

Surveillance in China will affect you (May 3, 2019)

Why it's tiring to run good user research (May 2, 2019)

Clive Thompson's "Coders" on what makes programmers tick (Apr 22, 2019)

Toxic Content Has a Simple Solution: Kill the Algorithm (Apr 18, 2019)

Forget Lean, Your Key Challenge is on This Venn Diagram (Apr 6, 2019)

The Vessel's Terms and Conditions Bend to Public Pressure (Mar 21, 2019)

Kicking the Smartphone Addiction (Mar 11, 2019)

NYC's Leaders Are Wrong on Amazon (Mar 7, 2019)

How to delight customers — by saying “no” to Big Tech (Feb 15, 2019)

Saving tech, bookstores, and the world - for humans (Jan 31, 2019)

Why I’m optimistic for 2019: customers are back (Jan 18, 2019)

Why Amazon’s HQ2 is a much bigger deal than you thought (Nov 20, 2018)

The rebirth of “good tech” online (Oct 17, 2018)

Facebook isn’t cigarettes, it’s asbestos (Oct 12, 2018)

Marking 20 years of “creative good” writing, as Facebook fades (Sep 17, 2018)

Breaking Up (Big Tech) Is Hard To Do (Jun 21, 2018)

Tech going sideways, and a song about surveillance (May 21, 2018)

The many deceptions of Mark Zuckerberg (Apr 18, 2018)

Treating users well in the #deletefacebook era (Mar 29, 2018)

Alternatives to Big Tech, and a t-shirt (Mar 12, 2018)

Why you need to pay attention to China and its technology (Feb 28, 2018)

Why “fail fast” innovation won’t work on the border wall (Mar 8, 2017)

Creative Good has turned 20. Here’s what I’ve learned — and what comes next (Jan 6, 2017)

Budgeting for customer experience vs. advertising (Feb 4, 2016)

Are customers included in design thinking? (Nov 13, 2014)

Everyone has questions about customers. Here are answers. (Sep 11, 2014)

Customer experience and the choice between Lean/Agile and waterfall (Aug 14, 2014)

The disruption delusion: what happens when customers aren’t included (Jul 24, 2014)

A doctor’s thoughts on the patient experience (Jun 13, 2014)

You don't have a usability problem, you have a business problem (Apr 29, 2014)

Outcomes of the Google Glass column (Mar 12, 2013)

The Google Glass feature no one is talking about (Feb 28, 2013)

How to manage your email: or, A tiny skill that some people claim doesn’t exist (Feb 14, 2013)

What is a career in user experience really about? (Jan 15, 2013)