Mark Hurst and team offer custom services for client teams and organizations:

    - user research: design and moderate listening labs to uncover key unmet needs, and analyze results
    - product strategy: advise on feature roadmap, customer segmentation, competitive analysis
    - training: build "customers included" into the team's product development process

    - custom workshop for product teams to learn customer insight skills (1 to 2 days)
    - building a customer-inclusive culture, for product or service teams (half day)
    - available via Zoom or other videoconference

Keynote presentations:
    - "Customers Included" keynote presentation (30-45 minutes)
    - "Mapping the journey" keynote presentation (30-45 minutes)
    - available via Zoom or other videoconference

Contact us for details: