Services

How We Work

We want to help you create good experiences for your customers and employees. Through our core services we deliver impactful insights and actionable next steps for your company to achieve competitive advantage.

Workshop

Customer Experience Workshop

This full-day workshop teaches skills for any team seeking to improve its ability to create great customer experiences. Combining interactive exercises with facilitated discussion of the team’s challenges and opportunities, the workshop will draw on Creative Good's 19 years of teaching and practicing customer experience as a discipline.

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Research

Research Project

We work with your team to highlight a specific challenge, then arrive at findings that will elevate both the pain points and opportunities, helping you to realign the interaction with the business needs. This one-month project quickly helps your company get back on track to meet your deadlines through positive disruption.

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Experience Strategy

Customer Experience Strategy

Our strategists will provide you and your executive team a comprehensive customer experience strategy brought to life by research, analysis and design methods. We start with a thorough examination of the current business, then incorporate insights revealed through direct user observation to create an experience strategy that drives sustainable business growth.

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Case Studies

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Case Study
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Case Study