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Customer Experience
The Councils
The Councils are a peer-learning network for executives.

Members come from any level of the organization:

  • Senior Executive Councils
  • Executive Councils
  • Associate Councils
Hundreds of Council members are helping each other.

See more about the Councils.

More Resources
report iconWho Can Help the CEO? by Phil Terry, Harvard Business Review, April 2009.
report iconJoining Strategy and Usability, our whitepaper on customer experience.
report icon The Gel conference is a global series of events exploring "experience in all its forms." Also: videos.
report iconGood Experience is a newsletter and blog exploring customer experience in a variety of contexts.

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