Mark Hurst is the founder and CEO of Creative Good, the New York-based consultancy and creative platform that he founded in 1997. He has spent his career writing, speaking, and advising teams about how to create better products and services. He has created a number of his own projects, too.
In 2017 Hurst launched Skeptech, an event and community dedicated to questioning today's digital technology.
In 2015 Hurst released the 2nd edition of his book Customers Included, which describes how teams and organizations can create successful products and strategies by including customers.
In 2013 Hurst's column The Google Glass feature no one is talking about went viral, gaining worldwide media attention (and translations into seven languages) and starting a conversation about the privacy implications of Google Glass and wearable tech.
Hurst is also the founder and host of the Gel conference, which featured the first stage presentations of Khan Academy, Wikipedia, and other world-changing projects. He's the creator of the Good Todo mobile productivity platform, the world's first cross-platform todo list, which he described in his first book, Bit Literacy, which introduced the "empty inbox" method of managing email (now better known as Inbox Zero).
Brooklyn 1776, the educational mobile videogame by Hurst and the Creative Good team, won the 2016 Brooklyn Innovation Award for best indie video game. (Play it on iOS or Android.)
For over two decades, Hurst and his team at Creative Good have advised a wide range of clients - in media, healthcare, technology, financial services, ecommerce, and more - about how to build better businesses by treating customers well.
Mark Hurst holds bachelor's and master's degrees in computer science from MIT and lives in New York City with his wife and son.
Invite Mark to speak to your team.