Gel Conference Logo

The world’s best
customer experience conference. Since 2003.

May 11-13, 2016  •  New York City


The Gel conference is an annual gathering of experience leaders and designers from around the world. Gel connects attendees to the visionaries who are creating good experiences.

“Gel is my favorite conference to be inspired. You should go if you're not.”
— Jeff Patton, author, User Story Mapping

Gel 2016 Speakers

Our theme for 2016 was journey - what are the user journeys, customer journeys, human journeys that all experience designers and managers should know about? Gel 2016 featured leaders and innovators who create good experiences in a wide range of fields.

Dava Newman

Dava Newman

Deputy Administrator, NASA

Helping lead the human journey to Mars.

Margarette Purvis

Margarette Purvis

President and CEO, Food Bank For New York City

Understanding community needs and leading a team that serves one out of five New Yorkers.

Albert Wenger

Albert Wenger

Partner, Union Square Ventures

Advocating for Universal Basic Income.

Manoush Zomorodi

Manoush Zomorodi

Host, WNYC's Note To Self podcast

Inviting info-overloaded people to transform their relationship with tech.

Gui Trotti

Gui Trotti

Founder, Trotti + Associates

Designing lunar bases, the space station, and other structures in extreme environments.

Katie Kirsch

Katie Kirsch

Co-founder, Girls Driving for a Difference

Journeying across the continent to empower middle-school girls.

Jenna Leonardo

Jenna Leonardo

Co-founder, Girls Driving for a Difference

Journeying across the continent to empower middle-school girls.

Eric Rodenbeck

Eric Rodenbeck

Founder and CEO, Stamen

Creating an atlas to guide explorers through human emotion.

j.views / Jonathan Dagan

j.views

Creator, The DNA Project

Sharing - and giving away - every step of his creative journey as he wrote a new album.

Andrew Beccone

Andrew Beccone

Founder of the Reanimation Library

Uncovering new resonance in old texts, now housed at the Queens Museum.

Emily Fischer

Emily Fischer

Founder, Haptic Lab

Displaying haptic quilts with embedded maps that "encourage embodiment."

Mark Hurst

Mark Hurst

Founder and CEO, Creative Good

Curating and hosting his 14th Gel event.

Lublin

Nancy Lublin, Gel 2015

Ishaq

Omar Ishaq, Gel 2015

Venue

TimesCenter Venue, Gel 2015 & 2016

Wednesday Icebreakers

Gel 2016 began on Wednesday, May 11 with afternoon icebreaker experiences for attendees to meet each other and begin to explore this year's theme of "journey":

cityHUNT: Our friends from cityHUNT, a Gel community favorite in past years, returned with a custom-designed experience for attendees to explore Manhattan, in teams, in a friendly competition.

The Hired Guns: Allison Hemming, founder of The Hired Guns, led a facilitated discussion to help attendees directly connect Gel themes to their workplace challenges.

See also: full Gel 2016 agenda

Gel 2016 continued the next day - Thursday, May 12 - at the TimesCenter on West 41st Street for a full day of on-stage presentations (see speaker list above).

Friday Deep-Dive Experiences

The Gel 2016 experience continued on the morning of Friday, May 13 with deep-dive workshops:

The Power of Creative Practice: Author and past Gel speaker Noah Scalin hosted a workshop inviting attendees to try a new creative practice - showing how this practice can build resilient, powerful organizations.

Unlock Your Network: Mark Monchek, founder of The Opportunity Lab, led attendees through a resource mapping exercise, helping them visualize their resources as an ecosystem – a changing and living network – and show how that ecosystem can accomplish their most important goals.

Creating a Good Experience: Mark Hurst, host of the Gel conference and founder of Creative Good, led a discussion about Gel learnings and how they can help attendees "create a good experience" on their team or product – including Q&A with Mark and a workshop exercise.

We concluded with lunch on the roofdeck overlooking the Hudson River, thanks to mbinnovations (part of mcgarrybowen).

See also: full Gel 2016 agenda

Stay tuned — via Twitter or the Creative Good newsletter — for Gel news.

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