About Mark Hurst
Mark Hurst is the founder of Creative Good, the New York-based consultancy and creative platform that he founded in 1997. He has spent his career writing, speaking, and advising teams about how to create better products and services. He has created a number of his own projects, too.
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• Services: Consulting, workshops, and talks, Good Todo, Media Diet, and Good Reports
• Radio show: Techtonic on WFMU, also a podcast.
• Books: Customers Included (2015), Bit Literacy (2007)
• Apps: Good Todo (Web + iOS), Brooklyn 1776 (iOS, no longer available).
• Conferences: Gel and Skeptech (17 events, 2003-2020)
For over two decades, Mark Hurst and his team at Creative Good have advised a wide range of clients - in media, healthcare, technology, financial services, ecommerce, and more - about how to build better businesses by treating customers well.
Hurst is also the creator of the Good Todo mobile productivity platform, the world's first cross-platform todo list, which he described in his first book, Bit Literacy, which introduced the "empty inbox" method of managing email (now better known as Inbox Zero).
Since fall 2017 Hurst has hosted Techtonic - see techtonic.fm - a weekly FM radio show on WFMU. Here's the Techtonic podcast.
Also in 2017 Hurst ran two Skeptech events questioning today's digital technology, held at WFMU. Hurst is also the founder and host of the Gel conference, which featured the first stage presentations of Khan Academy, Wikipedia, and other world-changing projects.
In 2015 Hurst released the 2nd edition of his book Customers Included, which describes how teams and organizations can create successful products and strategies by including customers.
In 2013 Hurst's column The Google Glass feature no one is talking about went viral, gaining worldwide media attention (and translations into six languages) and starting a conversation about the privacy implications of Google Glass and wearable tech.
Brooklyn 1776, the educational mobile videogame by Hurst and the Creative Good team, won the 2016 Brooklyn Innovation Award for best indie video game.
Mark Hurst holds bachelor's and master's degrees in computer science from MIT. He's also an Eagle Scout, a patented game designer (U.S. Patent #5048839), and studies Mandarin Chinese in his spare time. He lives in New York City with his wife and son.
On Mastodon: @markhurst@mastodon.social
On Bluesky: @markhurst.bsky.social
Email: mark@creativegood.com