Location: New York City
Starting salary: $40,000

Interested in making a difference, being challenged intellectually, and building a consulting career working with leading retailers, media and financial services companies from around the world?

Founded in 1997 and based in New York City, Creative Good is the industry's first and oldest customer experience firm. We do two things: we increase business performance by improving the customer experience (online and cross-channel), and we improve the productivity of teams by teaching bit literacy.

We are looking for a full-time analyst in our New York headquarters to assist in our consulting projects with clients (everything from Fortune 500 enterprises to small VC-backed startups). The analyst will be trained both in the Creative Good consulting method and in bit literacy. Project work will require travel.

This is an entry-level position on our consulting team, intended for recent college grads or people just getting started in this field.

Requirements:
- Attention to detail (see application instructions below)
- Experience in marketing, business, or user experience work
- Ability to analyze quantitative data
- Excellent e-mail skills
- Willingness to travel
- Good office personality, positive attitude, and service mindset
- Bachelor's degree or greater
- Applicant MUST live in the New York City area. We regretfully won't consider applications from people living outside the NYC area.

Nice-to-haves:
- Art History major
- Holistic, strategic thinking
- Having read Bit Literacy; especially good if you already practice the method

How to apply: If and only if you meet the requirements above...

- Read through our website at creativegood.com

- Send us an e-mail at the response address below, including answers to the following:

1. In 200 words or less, describe a good - or bad - customer experience that you've had.

2. Name three competitors of Creative Good and include a sentence on each describing how they're different from (or similar to) Creative Good.

3. What was the biggest performance boost we created for the LA Times?

...and then below those answers, paste your resume in text-only format - no attachments. We will discard any responses with a resume attached.

Send the e-mail to job0307@creativegood.com.

If we want to talk further, we'll be in touch! Thanks for your interest.