Since 1997 we have created measurable improvement for our consulting clients by improving the customer experience.
Our case studies show what we’ve done.
Our client list shows who we work with.
Customers Included Consulting Services
Our consulting projects take companies and organizations through our unique approach to innovation, generating greater results by including customers meaningfully in the process.
Customers Included consulting services help clients create and improve products, services, and strategies. Additionally, our Council meetings and events, for Customers Included clients and other members, serve the community of companies and organizations trying to include the customer.
Customer Experience Strategy
Duration: 8 or more weeks
Includes all four phases from our whitepaper:
- Business assessment
- Listening labs
- Strategy for a new customer experience
- Wireframes (optional, for extra fee)
Listening Labs-only Project
Duration: 4 or more weeks
- Brief business assessment (in the form of a client questionnaire)
- Listening labs
- Analysis and recommendations on the current customer experience
- No strategy or wireframes
Expert Review
Duration: 2 or more weeks
- Initial analysis of the current customer experience based on some client data and the experience of the Creative Good team
- No research, strategy, or wireframes
- $6k for benchmarking survey
- $10k for premium survey
- $7k-$15k for executive seminar
- Other options are available
Our projects are flexible, depending on the client’s needs. Contact the business development team for more information
Customers Included (TM) is a trademark of Creative Good, Inc.