Phase 1: Customer Experience Assessment
Steps included:

• Expert review of Shure.com's customer experience, including navigation, merchandising, category and product display, and checkout.
   
• In-depth analysis of log files and sales data, correlating website traffic patterns with our expert review.

Phase 2: Recommendations
Creative Good gave Shure in-depth recommendations for improving the Earphones online store. There were two deliverables:

• A PowerPoint file showing screenshots of the current site and our annotated recommendations for improving each page. Our recommendations improved navigation and content for every page in the buying process, from the earphones home page through checkout.
• A Word file containing a re-write of all the copy on the pages. Recommendations here included the exact wording of how Shure should describe each individual product in the earphones line, and how to talk about them in product comparisons.

Implementation:
Shure implemented Creative Good's recommendations using Shure's internal development team. Once implementation was complete, the new Shure.com site launched, making all of Creative Good's tactical recommendations. Shure then analyzed its site and sales data to generate the "before and after" metrics shown below.

Results immediately upon relaunch:

• 244% increase in conversion rate
• 286% increase in overall sales