Joining Strategy and Usability: still relevant after 9 years

March 09, 2012 By Mark Hurst 0 Comments

Amazing to think it’s nine years old already: our whitepaper Joining Strategy and Usability: the Customer Experience Methodology (PDF) is still relevant. The report describes, in four brief pages, the underpinnings of how we go about diagnosing and improving the customer experience – and, by extension, how anyone else can use the method, too.