The principles of "customers included" design are strongly evident at a unique restaurant in New York City. Listen to my new podcast episode as I interview Sam Lipp, Director of Operations at Union Square Cafe and Daily Provisions, to discuss how a beloved New York City restaurant continues to deliver hospitality to its guests, having moved to a new location a few months ago after 30 years in its original space.

Mentioned in this episode...
Setting the Table, by Danny Meyer
Customers Included, my 2015 book about designing products and services (and restaurants) with customers in mind
Bit Literacy, my first book, celebrating its 10-year anniversary, solving email overload for tens of thousands of readers

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