The principles of "customers included" design are strongly evident at a unique restaurant in New York City. Listen to my new podcast episode as I interview Sam Lipp, Director of Operations at Union Square Cafe and Daily Provisions, to discuss how a beloved New York City restaurant continues to deliver hospitality to its guests, having moved to a new location a few months ago after 30 years in its original space.
Mentioned in this episode...
• Setting the Table, by Danny Meyer
• Customers Included, my 2015 book about designing products and services (and restaurants) with customers in mind
• Bit Literacy, my first book, celebrating its 10-year anniversary, solving email overload for tens of thousands of readers