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Mark Hurst, Founder and CEO

Mark Hurst, founder and CEO of Creative Good, has spent his career writing and speaking about how organizations and individuals can create better customer experiences. Most recently, he co-authored Customers Included, our book about strategy and customer experience.

In 2003 Hurst founded the Gel conference, which annually spotlights people and projects that create some good experience (and has featured the first stage presentations for Wikipedia, Marissa Mayer, Ze Frank, Khan Academy, and others). Hurst also wrote Bit Literacy, the 2007 book about managing email and information overload, and created Good Todo, the mobile productivity suite.

Mark began his Internet career as a graduate researcher at the MIT Media Lab, then worked with Seth Godin at Yoyodyne, which was later sold to Yahoo. He holds bachelor’s and master’s degrees in computer science from MIT and lives in New York City with his wife and son.

Endorsements: Seth Godin wrote, “Mark practically invented the science of simplified web design.” Douglas Rushkoff wrote, “Mark Hurst is the smartest person thinking about ways technology can make our lives easier rather than harder.” The Chicago Tribune wrote that Mark is a “guru” of “taking control of email.”

Speaking engagements: Mark is speaking widely about “Customers Included” at conferences and private corporate meetings. (Contact us to invite Mark to speak to your company or event.)

Mark’s recent speaking engagements include…
Companies: Cisco, Autodesk, Wells Fargo, CK12 Foundation, and others
Events: MarketLive 2014 summit (keynote), DLD 2014 conference, BRITE 2014 conference, IxDA NYC, Gel 2013, and others

Contact Mark: Email / LinkedIn / Twitter