Mark Hurst, founder and president of Creative Good, has spent his career writing and speaking about how organizations and individuals can create better customer experiences. Most recently, he co-authored Customers Included, our book about strategy and customer experience.
In 2003 Hurst founded the Gel conference, which annually spotlights people and projects that create some good experience (and has featured the first stage presentations for Wikipedia, Marissa Mayer, Ze Frank, Khan Academy, and others). Hurst also wrote Bit Literacy, the 2007 book about managing email and information overload, and created Good Todo, the mobile productivity suite.
Mark began his Internet career as a graduate researcher at the MIT Media Lab, then worked with Seth Godin at Yoyodyne, which was later sold to Yahoo. He holds bachelor’s and master’s degrees in computer science from MIT and lives in New York City with his wife and son.
Endorsements: Seth Godin wrote, “Mark practically invented the science of simplified web design.” Douglas Rushkoff wrote, “Mark Hurst is the smartest person thinking about ways technology can make our lives easier rather than harder.” The Chicago Tribune wrote that Mark is a “guru” of “taking control of email.”
Speaking bio: In addition to the many Gel conferences, Mark has spoken at a wide range of conferences and corporate events over the years. He is now available to speak about “customers included,” our worldview about innovation and customer research that includes customers in the decision and design process.